Terms & Conditions

The prices quoted on the course guide include any tests you need, which we book and organise for you. The cost of your theory test retest is £50. The cost of your practical test retest is usually £88 on a weekday, however tests offered at weekends, or outside of normal working hours is £113. Extended driving tests are £88 extra on top of the standard above fees, and we should be notified on booking if you require an extended driving test, so we can send you the correct invoice for deposit payment. Once these tests are booked for you they are non refundable. Please note you can book these tests yourself for less (£23 for a theory test or £62 for a standard weekday practical driving test, £75 for a weekend test or £124 for an extended test) on the official DVSA booking website, but you would have to generally wait on the standard waiting list, for example 10 to 12 weeks for a practical, plus find your own cancellations. You are paying us including your lesson costs to manage your booking which includes obtaining quick cancellations for both the theory and practical tests.

This page tells you all the information about us and the legal terms and conditions (terms) on which we list any of the services on our website to you and you purchase driving lessons with a driving instructor (instructor). Information on our website may be changed from time to time and without notice. It is your responsibility to regularly check our website for any changes. We also recommend you print off and retain a copy of these terms and conditions for your own records.

When you submit the booking form to us, this does not mean your booking for driving lessons has been accepted. Acceptance of your booking will take place as described below. If you cannot be supplied with driving lessons, we will inform you of this and we will not process your booking.

These terms will become binding when we or your instructor contacts you to confirm the date that your driving lessons will commence. It is at this point that the contract between you and your driving instructor will come in to existence (contract).


1 INFORMATION ABOUT US

We are D Fisher Driving School Ltd, a company registered in England and Wales under company number 08084966. We trade as UK DRIVE and CRASH COURSES and operate the websites under the same names.

2 ABOUT YOU

You must hold a valid United Kingdom provisional driving licence and be legally entitled to drive in the United Kingdom.

3 About your instructor and driving lessons.

3.1 We will assign an instructor to you (instructor). Your instructor is a self-employed franchisee of UKDRIVE.

3.2 UKDRIVE act as an agent for your instructor by making bookings, supplying information or documentation to you and processing payments for your lessons. The contract for your driving lessons is between  you and your instructor.

3.3 All lessons are for a manual vehicle unless requested at the time of booking.

3.4 Your instructor and you are responsible for agreeing the time,date,location and duration of your driving lessons. If we facilitate this agreement for you and your instructor, we are doing this as an agent for your instructor.

3.5 Lessons should be booked in advance with no more than 14 days gap between the lesson(s), unless agreed otherwise with your instructor.

4 IF THERE IS A PROBLEM WITH THE LESSONS

4.1 In the unlikely event that you are not satisfied with the lesson(s) please tell your instructor and tell them about your concern.

4.2 If you are not satisfied with the outcome by your instructor please contact us and tell us as soon as possible.

5 HOW THE CONTRACT IS FORMED.

5.1 The contract for your driving lessons is made solely between you and the instructor (who is self employed). For the avoidance of doubt all financial transactions are between you and the instructor (including pre paid lessons paid direct to us).

5.2 When you complete the booking, we will forward your details to the instructor who we assign to you. The instructor will then contact you to confirm the date and time of your lesson(s).

5.3 The booking will only be made, and the contract formed, once your instructor contacts you to confirm your first lesson(s).

6 YOUR CONSUMER RIGHT OF A REFUND

6.1 Your contract is between you and your instructor and you should contact your instructor for any refunds.

7 YOUR RIGHT OF CANCELLATION

7.1 You may cancel a booking for lessons within 7 days of the contract being formed by contacting your instructor or us in writing.

7.2 If you cancel lessons under clause 7.1 and have made any payment in advance of that lesson, your instructor will rearrange your lessons or refund these amounts to you within 30 days.

7.3 However, if you cancel a booking for lessons under clause 7.1 and you have already been provided with lessons in respect of that booking then you will not receive a refund for the lessons you have already received. Part refunds are the responsibility of your instructor once lessons have commenced.

7.4 To cancel lessons please contact your instructor in writing or by sending an e-mail to the address provided to you by your instructor.

7.5 The 5 @ £50.00 offer is made up of 3 hours of lessons at an hourly rate of £16.60 and have to be taken in two one and half hour lessons with the last two hours  which are FREE held back for your test week.

7.6 The 10 @ £95.00 is made up of 8 hours of lessons at an hourly rate of £11.88 and have to be taken in four two hour lessons with the last two hours which are FREE being held back for your test week.

7.7 The free lessons in 7.5 & 7.6 are conditional upon you having regular lessons and not having a break of more than 14 days between lessons unless agreed by your instructor in writing. Where a break of more than 14 days occurs we reserve the right to charge you the full price for any remaining lessons and/or withdraw any FREE lessons under the special offer.

7.8 Pre paid lessons must be taken within 6 months of the contract being formed unless agreed in writing by us. You will not be entitled to a refund after the expiry of this period.

7.9 All booked lessons have a 48 hour cancellation policy and if you cancel within that time you will be charged in full for that lesson.

8. PRICE

8.1 The price of the lessons will be set out in our price list in force at the time the booking is confirmed. Our prices may change at any time, but price changes will not affect any booking that we have with you.

8.2 If you submit a booking via the telephone or via one of our websites the whole price of the lessons shall be payable by you at this time of submission, by debit or credit card. Payments made by card carry a 5% handling fee.

8.3 If you do not submit a booking through the above you must pay your instructor in full on the first time and at the start of the lesson.

8.4 We offer a range of packages for lessons and discounts to new and existing pupils. We reserve the right to introduce and withdraw special offers from time to time. Introductory offers are only available to new pupils, can not be used in conjunction with any other offer and are non transferable.

8.5 We reserve the right to change the price of lessons from time to time. The cost of prepaid tuition is based on the lesson price in force at the time of booking.

8.6 We reserve the right to introduce and withdraw special offers from time to time. Introductory offers are only available to new pupils and can not be used in conjunction with any other offer. Special offers are non transferable.

8.7 Special offers are only available to pupils that have not booked their driving test.

8.8 Pupils must get permission from their instructor prior to booking a driving test to receive the last two FREE lessons

9. FINANCIAL INFORMATION

9.1 We do not store or share financial information with 3rd parties.